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How to Improve Remote Work Virtual Collaboration

Vivant's business virtual collaboration tools will allow your teams to collaborate from different locations. Most importantly, they will be able to incorporate the same technologies into their work processes that they would if they were in their office.

According to arecent report, over 40 million workers in the United States alone will be fully remote by 2025. That represents a 5% increase in remote work from just two years ago. As remote work becomes more common, the need for a solid framework for virtual collaboration has become an urgent business requirement.

Still, too many employers fail to provide reliable tools to help employees collaborate virtually. As a result, they frequently experience issues such as delays, decreased productivity, and a reduced revenue stream.

Vivant VoIP can facilitate virtual collaboration

Choosing a virtual collaboration platform for your company can be a lot trickier than it seems. There are many suppliers on the market, but choosing the wrong one could cause more problems than it solves.

Vivant offers professional-levelbusiness VoIP phone serviceat consumer-level prices. What distinguishes us from the competition is that our VoIP plans include all of the features and functionalities you require right out of the box.

Let's take a look at how our virtual collaboration tools for business can help make your teams more productive and your business more profitable.

What is virtual cooperation and how does it work?

Virtual collaboration allows people to share information and ideas online or when they're working from separate locations. Video conferencing, emailing, and instant messaging are just a few of the tools that businesses and individuals can use to communicate with one another remotely.

Do you have teams that work from international locations? No problem! Vivant makes it easy for offshore workers to use the same technology and virtual communications tools to simulate the benefits of in-person interactions.

Here are a few examples of how you can use virtual collaboration to help you share ideas and complete tasks:

  • Video conferencing:Video conferencing increases productivity, saves time, lowers travel costs, and promotes overall collaboration. The advantage of video conferencing is that it allows for all of these benefits to be realized without the need for constant travel for face-to-face communication.
  • Instant messaging:Collaborators can connect quickly and securely using instant messaging. Some communication platforms allow users to form groups to organize communications and collaborate with specific group members on a case-by-case basis.
  • Tools for online collaboration:Some online collaboration solutions allow users to view shared files and make real-time modifications. Authorized members can also impose restrictions or limit access to information to certain contributors.

Tips to help you improve your virtual collaboration

Despite the numerous advantages that virtual collaboration can provide for businesses, it is not without its own set of challenges. The good news is that we're about to provide you with some helpful tips to help you overcome these common issues.

As you'll quickly discover, a few tweaks here and there and virtual collaboration will become an indispensable tool for your day-to-day tasks.

  1. Use visual tools to increase collaboration:According to studies, visual thinkers account for more than 60% of the population. In other words, we process words as a series of images and learn more effectively through visual means.It's critical to consider the function of visual thinking tools in ideation, workflow, and collaboration to guarantee we're communicating as effectively as possible.

    Using a virtual whiteboard can help your team members become more engaged.

  2. Keep in touch via video:To bring their distributed teams together, an increasing number of businesses are turning to enterprise video communication tools. Without a regular check-in cadence, effective virtual collaboration is nearly impossible.Having quality video conferencing capabilities allows colleagues and direct reports to get some essential facetime. This allows each party to clarify project details, reinforce the team's objectives, and ask any other questions they may have.

    Modern video conferencing tools come with HD video and audio right out of the box. They also come with built-in collaboration features such as screen sharing, co-annotating, and fully integrated chat.

  3. Make a schedule and stick to it:Many businesses struggle to keep their scheduling processes efficient and practical. When you factor in the difficulties of different time zones and conflicting calendars, things get much more problematic.Thankfully, companies like Vivant have stepped in to fill the void with advanced scheduling tools that remove the guesswork and virtually eliminate back-and-forth. Scheduling meetings with these tools is as simple as sharing your calendar link and allowing contacts to see your availability and reserve a slot for themselves.
  4. Eliminate the background noise:Most of us remember to keep our microphones muted, but it's easy to forget to eliminate background noise. Use a service that can detect and activate the microphone only when the loudness reaches a predetermined threshold that you may control.This way, the microphone will only turn on when it detects your voice. Of course, finding a quiet space or soundproofing your walls, if you have your own office, is the best option.
  5. Standardize software access:Providing equal access to software is one of the most significant barriers to efficient virtual collaboration. This is critical because employees must be able to do their duties efficiently whether they are on-site or working from home. To avoid compatibility difficulties, they must also use the same software.

Get world-class virtual collaboration tools with Vivant VoIP

When it comes to workplace collaboration, traditional phone systems have many limitations. The benefits of implementing technology to better your business, particularly Vivant's hosted VoIP solution, promote a more collaborative environment for businesses both inside and outside the workplace.

Vivant VoIP enables organizations to take advantage of mobile, wireless, and Internet technology to meet today's business needs.Contact ustoday to take advantage of the flexibility and collaboration that Vivant VoIP can offer.

Why Your Company Requires a Backup Internet Connection

As more businesses rely on the Internet for critical operations, it's important to consider having abackup Internet connection. In the past, the Internet was mainly used for sales, purchases, and communication, but now, businesses depend on it for running essential systems like CRMs, HR systems, accounting, and video conferencing.

Having a single internet connection poses a risk. Relying solely on the internet leaves businesses vulnerable, as any disruption can lead to costly downtime. For instance, an internet outage can jeopardize access to important business data, resulting in financial losses.

The Critical Need for a Backup Internet Connection

Studies show that each minute of downtime can cost a small business anywhere from $137 to $427. Considering the impact on critical business processes and the potential wait time for service to restart, it becomes evident that having a backup strategy is crucial. Surprisingly, only 13% of firms have such a plan in place.

While larger businesses tend to lose the most money and productive hours in the event of connectivity failure, the consequences affect all types of businesses, regardless of their size. Therefore, having a backup internet connection is essential for maintaining uninterrupted business operations.

The benefits of adding a Backup Internet connection

Adding a second internet connection to your business offers several benefits. Internet outages can occur due to various reasons such as bad weather, faulty cables, or issues with your ISP's server. Since you have no control over when or how long the outage will last, having a backup internet service is crucial to maintaining stable connections in your office.

Why ISP Redundancy is Beneficial for Your Business Connectivity

Here are some of them:

  1. Redundancy/Failover:If one connection breaks, having a backup ISP can help you avoid downtime and keep your employees connected at all times, especially during server updates or network infrastructure work.

  1. Efficient management of bandwidth demands:By integrating both ISP connections into a single delivery pool using a Software-Defined Wide Area Network (SDWAN), you can prioritize bandwidth to meet the needs of users and processes, resulting in a faster network that can continue to function even if one of the ISPs goes down.

  1. Enhances the customer experience:Having a secondaryinternet service providercan help you maintain a reliable internet connection, which is crucial for providing prompt responses to customers via phone, email, or website chat. This can significantly impact lead conversion and customer retention.

  1. Segmenting your network for more security options:By using two ISPs, you can segment your traffic, putting sensitive information-holding devices on one ISP connection and guests and less secure devices on the other. This separation of traffic helps protect data from potential security risks.

Enhancing network reliability and speed with Vivant's backup ISP solutions

Vivant offers comprehensive support for setting up abackup ISP connectionfor your company. Collaborate with Vivant to access the fastest and most reliable internet solutions available in the market. Our ongoing commitment involves seeking out innovative ways to cut costs, enhance operational efficiencies, and drive innovation.Contact us todayto explore the possibilities.

New Tips Customer Service Etiquette: Phone, Chat, and Email

Ensuring your customers receive excellent customer service is crucial for growing a successful business. Maintaining customer satisfaction shows that they are getting the attention they deserve. This is exactly what Vivant's VoIP solutions can help your company with.

Customer service etiquette is crucial for enhancing customer interactions and demonstrating professionalism. It can improve communication, help make a positive impression, and develop professional relationships that may lead to sales. This article provides customer service etiquette, explains its importance, and offers 12 tips for delivering exceptional customer service with politeness and professionalism.

What is customer service etiquette?

Customer service etiquette involves using good manners to demonstrate professionalism and effective interpersonal skills when interacting with customers. It helps service professionals make a positive impression, deliver high-quality service, connect with customers, and understand their needs through good communication and listening skills.

Why is customer service etiquette important?

Good customer service manners are key to building strong, professional customer relationships and improving service quality.

Improve customer loyalty

Providing consistently positive and professional service can boost customer loyalty, leading to repeat business and a stable customer base, which increases long-term revenue.

Develop trust and respect

Building trust and respect between customers and service professionals leads to better communication, problem-solving, and personalized service, benefiting both parties.

Increase conversions

Excellent customer service can lead to more sales by turning potential customers into actual buyers, helping a business meet its goals.

Boost the company's reputation

Positive customer service experiences can lead to word-of-mouth recommendations, enhancing a company's reputation and increasing sales and customer base.

Discover 12 essential strategies for exceptional customer service etiquette

1. Be genuine and transparent

Being open and honest about a product's or service's value helps customers decide if it's right for them and leaves a good impression, even if they don't buy it.

2. Engage proactively with customers

Proactively engaging with customers involves initiating contact to offer help and being attentive and responsive during interactions to better understand and meet their needs.

3. Request feedback regularly

Regularly asking for customer feedback helps you understand what works well and what needs improvement, allowing you to enhance your service.

4. Personalize the conversation

Making conversations personal, like learning names and asking about their day, makes customers feel valued and improves service.

5. Practice active listening

Active listening is about fully focusing on the customer, which helps build a personal connection and encourages open communication. To actively listen:

  • Use nonverbal cues like nodding and smiling to show agreement.
  • Use verbal cues such as repeating questions to demonstrate you understand their needs.
  • Reduce background noise to better concentrate on the customer.

6. Show gratitude

Showing gratitude means thanking customers to make them feel appreciated. It's good to thank them for their time, patience, and interest, which can lead to a positive experience for them.

7. Demonstrate professionalism

Professionalism sets the right tone in customer conversations. It involves using respectful titles like ‘Mr.' or ‘Ms.', steering clear of casual language, and answering requests quickly and with courtesy. A professional demeanor makes customers feel valued and often leads to a mutually respectful dialogue.

8. Get support from team members

A team-focused environment enhances customer service manners. High etiquette standards across the team boost motivation and support for providing top-notch service. Plus, trust in your team's help makes tackling customer service issues more manageable.

9. Use good interpersonal skills

Good interpersonal skills, like empathy and patience, aid in effective communication with customers. Being friendly and enthusiastic makes you more accessible, helping customers feel at ease seeking help. These skills foster positive customer relationships, benefiting both them and the business.

10. Maintain consistent communication

Maintain regular communication with customers. If there's a delay, update them on their request's progress. Keep in touch between visits, perhaps by sending updates or promotions via a mailing list.

11. Show confidence

Confidence in interactions can boost customer trust. Showcasing belief in your products encourages customers to try them. A confident approach makes you appear informed and supportive, enhancing customer reassurance in your expertise.

12. Choose the right words

When talking to customers, it's important to pick your words thoughtfully. Explain the benefits using clear, descriptive language and consider the customer's familiarity with your industry.

Customer Service Phone Etiquette

Phone calls are still a major method of customer service. To improve this experience:

– Use automation, such as Vivant'sPhone System, to make calls more efficient and connect customers with skilled agents quickly.

– Integrate with CRM systems to address customer issues directly without gathering redundant information.

– Answer calls promptly, within three rings.

– Listen carefully to understand the problem.

– Begin formulating a solution as the customer describes the problem.

– Ask for feedback at the end of the conversation.

– Follow up with solid solutions if there's a significant wait. These practices can lead to improved customer satisfaction and more efficient service.

Customer Service Email Etiquette

Email is an important customer service channel, but a high volume of tickets can be overwhelming for agents. To improve response times:

  • Use Vivant'sVoIP systemautomation to acknowledge inquiries promptly and provide a resolution timeline.
  • Ensure each query is logged in the system for efficient tracking.
  • This system reduces unnecessary follow-ups and keeps customers informed.
  • Staying responsive to client needs is crucial, and Vivant's reliable uptime helps businesses remain accessible at all times.

Chat Etiquette for Customer Service

Live chat is a popular customer service tool because it's cost-effective, compatible with many platforms, and offers immediate assistance. Clear and straightforward language is key to preventing misunderstandings and building trust. Informing customers about hold times due to agent collaboration ensures transparency. Vivant's live chat integrates timestamps and names in transcripts for easy reference, offering a convenient and preferred support option, bypassing the delays of phone or email communication.

Provide a next-level customer experience

By following these key practices of customer service etiquette, you ensure your customers receive the attention they deserve and increase customer loyalty. Since many businesses compete on customer experience, failing to recognize the importance of proper support etiquette can drive customers to your competitors.

Establish clear etiquette rules that are standard for all your employees, and invest in employee etiquette training. This will help your team treat customers like friends of your business and assist them with warmth and honesty.

When customers receive excellent customer service, they often develop loyalty to your business. Remember to follow up with a customer satisfaction survey after resolving their issue to find out if they are truly happy with your assistance or if there's something you can improve on. For more information about our VoIP phone solutions for your business,contactVivant now.

Read the blogStreamlining Success: Enhancing Efficiency by Integrating Phone System.

Why Your Small Business Needs a Professional Phone System

You might have a few business phones when you're starting out, but you will need to upgrade tosmall business phone systemsas you grow. Here are some reasons to upgrade to a professional phone system for your small business.

You Want to Stay Connected at All Times

You never know when a customer will call to inquire or place an order, especially in this century where businesses run 24/7. First impression matters, and customers will quickly judge you from how fast you respond to their calls.

A professional phone system connects you to your customers anytime and anywhere. So, whether you're working from the office or at home, you can easily manage calls with small business phone systems.

Excellent Customer Support

Small business phone systems project a professional image, benefiting small and medium-sized businesses with limited resources. You can easily collaborate tasks among employees within and outside the business premises.

Professional phone systems provide a wide range of communication channels, including a live chat, to help your customers reach you more conveniently. As a result, your customers will enjoy top-notch service.

A hands-Off Approach

Professional phone systemsare offered and managed by another entity that's not part of your small business. You can control your inbound and outbound calls from customers and clients without an internal network administrator. This allows you to focus on other core business activities.

Also, if your business call volume has increased, a professional phone system can help you keep up with the call volumes to satisfy your customers.

Access More Phone Features

Professional phone systems come with state-of-the-art features to allow integration and streamline your business operations. You can automatically place a caller on hold or route calls to an appropriate person in your business. This increases the efficiency of your calls while enhancing the customer experience.

Additionally, professional phone systems allow you to integrate your business phones with other platforms like your email or website. Some phone systems have enhanced analytics features to give you more insight into your business' call flow and collaboration process. As a result, you can quickly get a complete view of your customer interactions and business performance.

Need a Small Business Phone System?

Your communication needs will evolve as your business expands. Therefore, you should have a professional business phone system that offers flexibility and security to your calls.

With a modern phone system, you can manage all your business calls from anywhere and at any time. In addition, you have access to advanced features that allow you to integrate your business operations and offer excellent customer support service.Contact usfor modern small business phone systems.

VOIP Phone System: What You Need To Know Before Choosing One

However, before moving yourbusiness phone systemto VoIP, be sure you understand what you're getting into. We're convinced that after reading this article, making a compelling case for traditional phone systems will be difficult.

Vivant is a great choice for corporate phone systems because of its powerful communication features and crisp sound quality that exceeds industry requirements. Vivant guarantees 100 percent uptime on internet and phone service, ensuring that your business never goes down.

What is VoIP, and how does it work?

Voice over IP (VoIP) is a method of converting your voice into a digital signal, compressing it, and transmitting it over the internet. The call is set up between all participants by aVoIP service provider.

At the receiving end, the digital data is decompressed into the sound you hear through your telephone or speakerphone.

People choose VoIP because it allows them to make phone calls without using a phone line. You won't need to run any more copper connections if you have internet access. Employees can work from home or commute to the workplace as a result.

To make a VoIP call, you'll need a SIP-compatible desk phone or a VoIP calling app, which means it has an IP address and can make calls from your network. Unlike landline phones, they can make high-definition (HD) phone calls.

Furthermore, VoIP software works well with desktop PCs and can be used as “softphones”. The only requirement is that they allow for speech and audio input and output.

How to Select the Right VoIP Business Phone System

VoIP has piqued your interest. You're enthusiastic about VoIP. You're salivating at the juicy perks and pocket fattening that come with deploying a VoIP phone system.

Understandably, you're excited. Who wouldn't want to dive right into a project that looks so promising? However, there are a few points you should address before deciding on a budget and selecting an exceptional system.

  1. Will your phone system integrate seamlessly with other business systems?:
    In such a fast-changing environment, organizations need to remain adaptable and ready. With the proliferation of systems, platforms, and software in the workplace, both managers and employees want a unified and integrated solution to boost efficiency.This is why the ability of a VoIP system to integrate and interact seamlessly with other solutions is more vital than ever. When you collaborate with Vivant, you receive a partner who cares about your success. We are committed to providing you with the technology, support, and solutions you need to link your people, processes, and technology and overcome business obstacles. Make an appointment for your free business consultation today and gain the peace of mind and convenience you deserve.
  2. What unified communications features does VoIP provide?
    VoIP phone systems include a variety of telephony features for handling audio calls, but the connection with coworkers and customers isn't restricted to voice.At its most basic level, unified communications entail consolidating a plethora of communication channels and possibilities into a single point of entry.VoIP is the foundation of most UC systems, and many VoIP providers incorporate some UC elements in their portfolios to boost capabilities and flexibility. The most common UC features include Unified Messaging, Team Collaborations, Instant Messaging, Corporate Directories, and other UC features.
  3. Examine the plans and prices offered by the provider
    VoIP is not (and should not be) thought of as a one-size-fits-all solution. Are your company's business model and goals the same as the one down the street? Almost certainly not.As a result, dealing with a provider who just provides a cookie-cutter solution for their clients is unlikely to be beneficial. Your VoIP provider should be upfront and honest about what services they provide and how much they charge. You have to wonder what they're hiding if they don't tell you. Inquire about their services and costs. Once you've received it, you should be able to make an informed decision about what's best for your business. Don't worry if you're still unsure. At this stage, your VoIP provider should supply a technology specialist who can answer any queries you may have.
  4. Business Continuity Features

Any modern disaster recovery strategy and business continuity plan must include hosted (VoIP) telephone systems. When an emergency strikes, having a backup system in place allows businesses to continue operating.Unlike a traditional phone system, a virtual phone system can quickly determine if a line is down or needs to be handled remotely. This allows you to stay in touch with your employees, customers, and service suppliers. Whether you're working from home or somewhere else with an internet connection, a VoIP system offers you access to all of the same great features that you'd find in the office. You're ready to go as soon as you plug in your handset. This means you can quickly and effectively set up your entire team to work from home, with no negative effects for them or your company because none of their functions will be lost.

To ensure business continuity, Vivant provides the best VoIP phone service solutions. Business owners can focus on offering world-class service to their dining guests while we keep your communications flowing smoothly, thanks to our well-known 100% uptime guarantee.

Choosing a VoIP Service Provider

You can feel more confident in your search now that you have a rough concept of how to choose the best VoIP provider for your company.Vivant VoIPis trustworthy, adaptable, and cost-effective. To stay one step ahead of the competition,contactour VoIP experts immediately.

6 Reasons Why A Phone Conversation Is Better Than An Email

We all know that these days, businesses run almost entirely on email. If you're under the age of 30, you'll almost certainly be using smartphone apps to the fullest extent possible. However, neither an App nor an email can substitute for the importance of a phone conversation.

In today's corporate world, sending a quick email is considerably faster (and easier) than picking up the phone to speak with someone. To be sure, phone calls in the workplace should be used for communication rather than conversation.

A good old phone conversation, on the other hand, is worth its weight in gold if you want to develop genuine relationships with your colleagues, partners, or clients. The tone of your voice, intonation, and word choice can all make a big difference in a single phone call. To put it another way, the phone makes you more empathetic.

When your company's voice is heard, you want them to hear your success, not network noise or phone system static. That's whybusiness phone solutionsbyVivantare designed with your company in mind.

For a variety of reasons, a phone call is sometimes preferable over an email or text. But, if you want to preserve solid personal and professional relationships, here are six of the most critical ones.

6 times when a phone call is preferable to an email

  1. When the topic is sensitive:
    When emotions are running high, the easiest way to discuss the subject is over the phone. A warm, honest, or compassionate voice demonstrates to the other party that you care enough to work through the situation.Emailing sensitive discussion topics is a high-risk activity. In some cases, using an email to discuss sensitive topics may be considered impolite. You're much better off handling sensitive, personal, or potentially negative discussion topics in a one-on-one setting.Consider situations where you don't want to get it wrong, such as a poor performance review, illness, or death.
  2. When you anticipate that there will be questions:
    Eventually, you'll find yourself in a scenario where you'll have to respond to a flurry of inquiries. Having a real-time two-way dialogue with one or more people is the best method to cope with this.Emailing back and forth on a problem isn't particularly efficient. Rather than spending hours or days attempting to resolve an issue via email, a brief conversation may be able to accomplish more in less time.Attempting to address this via email results in time delays and the potential for misinterpretation as each party waits for a reply.
  3. When you want to foster a sense of community:
    In the workplace, camaraderie refers to the companionship and community that develops between coworkers, as well as the understanding, loyalty, and trust that develops. It all comes down to being able to collaborate effectively.Phone conversations, whether for networking or personal catch-up, are an excellent method to improve rapport.You could check up by email, but a phone conversation allows you to add layers of information to an engaged discourse. Camaraderie is inextricably linked to the exchange of emotions, and phone conversations may accomplish this far more effective than emails.
  4. When the subject is complex:
    There are occasions when a difficult topic emerges. Attempting to explain things via email takes a lot more time and work to type all of the responses and replies.A phone call is more efficient since you can interact in real-time. This way, questions, and answers are instantly shared.Everything may appear to be in disarray if you are still in the brainstorming and idea-hashing stages of your work project. Writing an email when you don't have a firm grasp on your ideas won't look good in this situation. In other cases, that email might end up somewhere you didn't expect or want it to.So, save yourself the headache and embarrassment and make a phone call to discuss it with someone. Calls allow you a lot more latitude for the kind of exploratory idea generation that leads to good results.
  5. When you need to address a problem quickly:
    According to recent studies, the average worker spends 28% of their workweek reading and responding to emails. Managing your emails requires a lot more time and effort than you might imagine. It takes a lot of effort to successfully organize your inbox and keep it as memory-friendly as possible.Urgent situations arise frequently. In these circumstances, waiting for an email response is neither practical nor wise. The easiest technique to deal with time-sensitive instances is to have a direct phone conversation so that there are no time delays.Of course, we're not suggesting that you make a phone call for every item with which you need to communicate. This could be interpreted as insecurity. Instead, reserve phone calls for urgent or time-sensitive matters.In these high-priority situations, opting for a phone call ensures that your message is not mixed in with the rest of an email queue.
  6. When you need to make sure the proper tone is conveyed:
    The majority of people are unconcerned about the text messages they send to close friends and relatives. Email communications in the workplace, on the other hand, can be tricky. Without laughing emojis, jokes might easily be misconstrued as an insult or worse.Even if you're careful, there's a lot of room for misinterpretation in the email messages you compose. A phone conversation, on the other hand, allows you to communicate beyond your words through back-and-forth communication. Your voice's tone and rhythm convey both meaning and emotion.

Vivant is the #1 choice for business phone systems

When it comes to powerful communication features and crystal-clear voice quality that exceeds industry standards, Vivant is head and shoulders above the competition.Get in touchwith our business phone experts today!

Read the blogThe Basics of a VoIP Business Phone System: Modernizing Communication

How Integrating Your Phone System to Your Business Management Platform Makes You Efficient

This is particularly true when it comes to Vivant VoIP business phone systems. OurVoIP phone systemsare unbeatable in terms of ease of use, cost savings, and vastly improved mobile communications capabilities.

Having an effective business management platform, on the other hand, is just as important in today's market to stay competitive.

Using numerous tools to manage all business activities isn't a major concern when a company is first getting started. However, as the business grows, the expenses of efficiency and time may begin to mount.

Business management platforms help companies address their expanding operations and growth.

Modern Business Management Systems Solutions

New business software solutions appear to be introduced into the market daily. Needless to say, now is an exciting time to look into business tools. The various ways in which they can be integrated into your VoIP business phone system are particularly exciting.

Vivant is an obvious choice for businesses looking for the bestVoIP phone serviceto integrate into their business management system. Our well-known 100 percent uptime guarantee ensures that your communications remain uninterrupted.

As a result, business owners can concentrate on what they do best: providing world-class service to their customers.

5 Ways a Vivant VoIP Phone System Can Help Your Business

The integration of Vivant's VoIP cloud telephone system with your business management platform adds a layer of functionality that enables quick and effective customer care. Let's look at how businesses can achieve success and maximize earnings by using these powerful technical solutions:

  1. Customer Relationship Management Software:
    Sales and support employees can anticipate a customer's demands in real-time thanks to CRM connectivity. A good CRM integration connects an agent to the profile of an incoming caller. For new callers, the system can simply create a new support ticket using the caller's details.This saves the agent time and allows them to focus on the customer rather than digging for information while on the phone.Sales professionals can use information from a contact's CRM profile to better understand the context of the interaction. Client information such as the number of website visits, the items seen, and previous purchases are all essential.This also cuts down on the time spent at the start of the call asking irrelevant questions. The agent can then get right to work on converting the caller into a customer.Using call data incorporated into yourVivant VoIP phone system, the marketing department can assess multiple tactics and gauge client satisfaction. CRM data can ultimately boost customer satisfaction by promoting>VoIP Integration with Business Management Platforms

    To summarize, VoIP integration is a technology that enables your Vivant VoIP phone system to interact with other corporate systems. As a result, you'll be able to get the most out of each of your current applications. To boost productivity, both employees and technologies should work together.

    Maintaining on-premises legacy systems wastes time and money that may be better spent helping the business grow.

    Business management tools refer to all of the systems that organizations use to adapt to changing markets. They help to maintain a competitive position and improve business performance. Integrating them with cloud-based VoIP solutions such as Vivant is critical for businesses of all sizes now and in the future.

    Contact ustoday to learn more about integrating your business management platform withVivantVoIP phone systems.

    Read the blogBusiness Phone Systems

7 Reasons Why a Fast and Reliable Internet Connection Is Business Critical

1. Faster Business Operations:

For most businesses, the internet is the workhorse of their business operations. Whether you're a multinational firm that needs to share documents across offices, an e-commerce store selling thousands of products to customers around the world, or a small accounting firm that needs to send and receive sensitive information, a fast andreliable internet connectionis a necessity. It empowers you and your employees to work more efficiently, which ultimately leads to quicker business operations. Moreover, you can take advantage of innovative tools that save time and money, such as VoIP, video conferencing, webinar platforms, and more to further boost productivity.

2. Cloud Storage Becomes Seamless:

Cloud storage has become an integral part of how businesses operate, and the availability of cloud storage providers like DropBox, Box, G Suite Business, and OneDrive makes it easy to store, share, and access documents online. Furthermore, integrating cloud storage into your business operations can help you improve efficiency and save on costs since you don't have to pay for expensive internal server storage. However, cloud storage is only as good as yourprimary internet connection, and a slow or unreliable connection means transferring data can take longer and cause unneeded downtime. Having a fast and reliable internet connection ensures your employees and business partners can work together seamlessly while enjoying 24/7 access to files from any location.

3. Faster Data Backup & Recovery:

Your business is the epitome of your hard work and dedication to your customers. It is your livelihood and represents the fruit of your effort and labor. Therefore, you'd want to protect it at all costs. Unfortunately, accidents are not uncommon, and many businesses have suffered catastrophic data loss due to server failures, natural disasters, human error, and more. Fortunately, you can greatly reduce the risk of catastrophic data loss with regular data backups. Having an off-site backup that continually syncs up with your primary server, or an automated backup solution for your computer is also a good idea. However, for seamless and fast data backup and recovery, having a fast and reliable internet connection is essential. Any connectivity issues could lead to no up-to-date backups — putting your business and all your hard work at risk.

4. Provide a Better Customer Experience:

Customer service is paramount to the success of any business. You want to provide your customers with the best service you can to keep them coming back and increasing your profit margins. Since most of your customers are doing business with you online, having a reliable internet connection is essential to ensuring a positive customer experience. The most common way for customers to contact you is by email, or live chat, which relies on your internet connection. Therefore, slow or unreliable internet can lead to frustrated customers that have to deal with the inconvenience of delays. You can lose them for good if your customer service is poor. So, it becomes paramount to have a fast internet connection and ensure that your internet connectivity has the lowest latency to provide the best customer experience.

5. Collaboration Becomes Simpler:

Collaboration between teams, including internal staff, freelancers, contractors, and vendors is crucial to the success of a business. Today's workforce is more mobile than ever before. The ability to quickly and easily collaborate with your team and partners helps you build your company faster and make better decisions. And when it comes to collaboration, the internet is king. Having a fast and reliable internet connection will enable you to host real-time video conferences, share files and presentations quickly, create online discussions, and so much more without compromising on quality. Moreover, having a solid internet connection can boost employee morale by providing a direct line of communication with the rest of your team — even if they're miles away. And this ultimately saves time and money in the long run since employees won't have to travel back and forth between locations just to keep everyone updated.

6. Access Online Tools & Applications Without Delay

As a business, you rely on a multitude of tools and applications to stay productive. From Skype, Slack, and Office 365 to project management platforms, accounting software, CRM's, cloud storage, and more — the list of applications and tools you use are seemingly endless. And to keep your business running efficiently and successfully, you need to be able to access these tools and applications without delay. Without a fast internet connection, your employees will waste precious time trying to just log in to their applications let alone do their work. Moreover, some tools and applications require low latency to provide a smooth experience to your users. Thus, a slow or unreliable internet connection can negatively impact your business by affecting productivity and creating user frustration – something no business owner wants to deal with.

7. Faster & Better Video Conferencing:

You don't always have the time to be physically present at a meeting to communicate your ideas or present important information. Instead, you might use video conferencing to be in multiple places at once. But like any other type of technology, video conferencing is also dependent on an internet connection. Due to a poor connection, slow speeds and constant interruptions can turn an efficient business meeting into a nightmare. Moreover, if you need to present a video or file in real-time, you must have a fast internet connection that can handle the high bandwidth traffic while ensuring the lowest latency for your participants. A fast and reliable internet connection will give you and your employees an edge in business meetings by allowing you to cut travel costs and reduce the time you spend away from your business.The benefits of having a fast and reliable internet connection are immense, and it goes beyond having your employees communicate with each other and share important files. A reliable internet connection also empowers entrepreneurs to grow their businesses by accessing the tools they need to accelerate productivity and run their business seamlessly from anywhere. In essence, the importance of internet speed can't be understated — as it's the foundation for growing your business.

Enhance Your Business Operations with SmartCONNECT™

SmartCONNECT™ is a revolutionary new tool that seamlessly optimizes your business's internet connectivity, ensuring you get the fastest and most reliable connection available. For businesses with varied locations across multiple cities,SmartCONNECT™is a perfect solution since it automatically improves the robustness of your primary and secondary connection within seconds while also allowing you to configure bandwidth prioritization rules. So, if you are a business owner or an entrepreneur, SmartCONNECT™ can help your business operate more efficiently and faster so you can reach your goals on time.

Read the blogThe Advantages of Dual Internet Connections: Uninterrupted Business Operations

Choosing a VoIP System: Things to Consider

Know the Benefits of a VoIP System

Having a VoIP system for your business phone system can make a huge difference in the way that your company is managed. That's because VoIP systems are easy to use, affordable, and reliable. Not only that but they're set up to be exceptionally cost-effective for most business owners. However, there are other benefits of VoIP services that you should be aware of, such as the following essential features that they offer:

  • VoIP services make it possible to make calls from anywhere that there'sinternet access.
  • If you use the right VoIP services, it will be possible to ensure that you get the best possible price that you can on communications services for your businesses.
  • You can always ensure that you pick a VoIP company that offers exceptional customer service, and this will ensure that you have every question that you may have answered as soon as possible.

So, How Do You Pick a VoIP Provider?

There are lots ofVoIP business phone systemproviders that you can choose from, but each provider offers something completely different. Therefore, it's important to pick one that is set up with the needs of a company like yours in mind. Here's what you need to know to pick the right VoIP provider as the owner of a small business:

  1. Compare Prices

The price is not the most important thing to compare from one provider of VoIP services to another in many cases. However, it's crucial to ensure that you have a realistic view of what to expect. Luckily, the internet makes it easy to compare prices between a wide range of manufacturers. This can ensure that you get the lowest possible rate. Keep in mind that prices tend to be higher for plans that will allow you to use the VoIP services on multiple devices.

  1. Compare Multiple Providers

Always ensure that you compare each of the features that each plan you're considering offers. This will help to ensure that you're able to know everything that you'll be getting before you sign on. Here are a few of the most important features that you need to compare from one provider of VoIP services to another:

  • It's important to make sure that you pay close attention to the number of devices that can be included in the plan. As a small business owner, it will be essential to make sure that all of your employees have access to VoIP services.
  • It will be crucial to make sure that you compare the data limits of the provider that you're considering with its competitors. This will ensure that all of your employees have internet access and mobile data. Bandwidth limits vary significantly from one provider to another.
  • Consider whether or not it is possible to get a discount for bundling multiple devices on the same VoIP plan. Many providers offer this, and it can be a great way for small business owners to save money without sacrificing anything.
  • Always make sure that you are entirely familiar with the unique needs of your business. This will ensure that you know what to look for when you're comparing specific features that are offered by individual policies.
  1. Know How to Read Reviews

If you are reading reviews of aVoIP provider, it's important to make sure that you know what to look for. Luckily, it's easier than you'd think to pick out an exceptional provider if you know what you need to look for when you're reading reviews of VoIP services. Here are a few of the most important things that you need to look for when you're reading reviews of a service that you're considering:

  • Consider whether or not the reviews indicate that the provider will offer easy-to-access customer support if you have any unexpected problems that come up.
  • Think about whether or not the provider is generally considered to be reputable by people who have subscribed to VoIP services that they offer.
  • Consider whether or not there is a sharp divide between highly negative and highly positive reviews. If there is and some of the negative reviews refer to the company as a scam, it's important to avoid the provider for VoIP services and any other services that they offer.

Why You Should Choose Vivant Corp

If you're looking for a reputable provider of VoIP services, then you can rest assured that Vivant will have exactly what you need. There are several reasons why their services are the best on the market. However, these are a few of the most important ones to be aware of:

  • Vivant Corp is a well-known provider of VoIP services, and they offer a wide range of services for business owners. This will ensure that all employees can communicate with one another easily.
  • Vivant has received excellent reviews from people who have used their services, and you can find these reviews on Yelp, Google Reviews, and various social media websites.
  • Many business owners feel strongly thatVivant Corpis one of the best providers of VoIP services on the market.
  • Vivant offers a wide range of policies that are geared towards small business owners, and they're offered at an affordable price.

Furthermore, if you have any questions about what Vivant offers, it's easy to get in touch with one of their customer support representatives. Vivant will ensure that you get the information that you need as fast as possible, which will allow you to decide as to whether or not their services are right for you.

Read the blogUnveiling the Importance of Call Statistics in VoIP Business Services.

How to Choose the Best VoIP Phone System for Your Business

Choosing a Business Phone System is not as simple as it sounds

The rate of adoption for VoIP has been explosive but has also created a market that is now flooded with providers. It's one of the main factors that makes switching to a VoIP phone a daunting task for many businesses.As a business owner, you know that an internet phone system is the future of telecommunications. However, knowing how to find theperfectphone system for your businesscan get tricky.In this competitive environment, you're bound to see many providers making outlandish promises just to close that sale.At Vivant, we put our money where our mouth is with our 100% uptime and seamless connectivity guarantee.

Vivant is the leading VoIP provider

Our team at Vivant is made up of passionate technology experts who strive to help local businesses succeed in their field. We believe that our technology will help businesses be more flexible and productive while also reducing unnecessary costs.Vivant has developed strong relationships with all major carriers and hosted phone systems. This means that regardless of thebusiness phone systemyou currently use, our VoIP solutions will integrate seamlessly.Vivant's versatile VoIP solutions can enhance your current systems with features that were previously not available. For example, you'll be able to obtain valuable customer data insights from your CRM and/or help desk systems.

Key benefits of switching to Vivant Phone System

Let's take a brief look at some of the key benefits that a system can provide to your business.

  • Save on costs:

Investing in new technology solutions is often a big-ticket expenditure. However, you'll be glad to know that they are much more cost-efficient than conventional phone lines.VoIP connects calls using your existing internet network. You don't need additional hardware and your international calling rates are much cheaper too!

  • Minimal setup time:

We get it: these arebusy timesandtime is money. Traditional business phone systems could take a few days to complete. In addition, they usually require purchasing additional hardware that was expensive and bulky.A VoIP system can take a few hours (if that) to complete, and you'll be up and running before you know it.

  • Better remote work flexibility:

These days, companies need to have flexible remote working capabilities. Whether you're at home or on a fishing trip, sometimes you need to take business calls and have easy access to your work files.VoIP technology makes it easy to port a phone number to a new location or device so you can stay in touch with your colleagues and clients whether through your desk phone at the office, mobile app on your fishing trip, or the beach on your laptop, welcome freedom to work from anywhere.

Things to consider when choosing a phone system

  1. Seamless connectivity:Having a strong foundation is essential for any credible provider. Since systems use the internet to make and receive calls, you need to make sure that the networks they run on are reliable and secure.In this fast-moving world, you can't run the risk of missing important opportunities because of an unreliable network or slow internet, or poor business phone system.
  2. Get a system that grows with your business:The process of onboarding or removing employees has traditionally been a resource-intensive and expensive process. Thankfully, Vivant's DIY VoIP platform allows for adding or removing users as easily as a few buttons clicks with no disruption in your day-to-day tasks.
  3. It should make life easier:Switching should make life at the office MUCH easier. For one, you don't have to deal with bulky and costly equipment taking up space at the office. With VoIP, you'll have easy access to monitor, fine-tune, and manage your network assets.Whether you have an in-house IT team or not, you'll have an intuitive browser-based management system for hands-on control of your communications with minimal need for maintenance. Choose from Desktop VoIP phones, Mobile Apps to use on the go, or Built-in Phones into your favorite browser
  4. 24/7 Customer Support:One of the things that make VoIP such an appealing option is how easy they are to set up and begin using right away. But with technology, you'll inevitably run into issues along the way. That doesn't mean you'll have to do them on your own.With business-grade phone systems, you'll have 24/7 access to the DIY portal to make changes and to real technical experts to call on in times of need.
  5. Competitive features that end-users will love:Today's customers are usually of the highly demanding type. That means that when they call your business, they expect to talk to someone directly and quickly. Navigating from menu to menu hearing automated messages on a traditionalbusiness phone systemcan be highly frustrating.They come packed with powerful features such as automatic call forwarding, easy call transfers, and even a virtual receptionist who can assist callers in reaching the right party.

Don't just choose a system, choose Vivant

The way your business can communicate with your customers, vendors, and business partners will play a large role in determining the future success of your organization.At Vivant, we have worked hard for many years in cultivating strong relationships with our partners and clients. Our passion to provide world-class technology solutions sets us apart from the crowd.Whether you're having troublecommunicating with an overseas client or need expert assistance in setting up an important virtual meeting, our experts at Vivant have all your needs covered!Are you ready to finally make the move from the world of copper circuits and legacy switchboards? If so, get ready to be thrilled with the amazing capabilities that Vivant'sVoIP solutionscan offer your business.